•  
  •  
 

Rehabilitation Practice and Science

Translated Title

自動化電話聯繫病友服務系統之先導研究：以脊髓損傷病友爲例

Abstract

The pressure of lack of enough resources on our National Health Insurance program and an increasing population of the aged and chronic patients has made the tele-home care technology an important choice. The tele-home care service is also regarded by our government as one of the core new service businesses for 2008. In this study, a prototype Tele-Home Care system, composed of Telephone-linked Care (TLC), Automatic Speech Recognition (ASR), Text-To-Speech (TTS) and automatic questionnaire recognition, was developed and evaluated for spinal cord injury patient care.The prototype systems included a personal computer with an EASYTAPI voice card, a Fax card and software, which included Windows XP with ASP.NET, Contax IVRII with ASR and TTS components, and the QR2 system (an automatic questionnaire recognition tool based on Optic Mark Recognition (OMR) technology). Twelve subjects, including six spinal cord injury patients, other patients and their family, were randomly selected to test the prototype system. The result showed that the majority of users were satisfied and thought the service was necessary, but the accuracy of voice recognition and operation flow could be improved further. Subjects also commented that the systems should be able to link with expert physicians and provide advice from clinic departments on specific diseases. There was no concern about the availability of the equipment and all three input techniques, voice, keypad and fax, were similarly favored. However the fax was less favored when the subjects needed to prepare the equipment on their own. In the conclusion, Tele-Home Care has become important and Telephone-Linked Care is the approach of choice to perform Tele-Home Care. Telephone-Linked Care can provide more information, which improves management. When combined with automatic questionnaire recognition through faxing compared with voice or keypad input, usability deserves further evaluation.

Language

Traditional Chinese

First Page

61

Last Page

73

Download

Share

COinS